Your local Canmore Home Hardware and Valley Home Building Centre are offering customers a Parking Lot Pick Up and Go Service in response to COVID-19.

How to participate in the Parking Lot Pick Up and Go – 3 Easy Steps:

Visit homehardware.ca and choose Canmore Home Hardware or Valley Home Building Centre as Your Store

  • Create a shopping list of in stock items listed online & any additional items you’d like

Email Canmore HH or Email Valley HBC OR Call Canmore HH or Call Valley HBC with your list

  • We will confirm order, take payment and provide an estimated time for you to pick up via phone

Visit Canmore HH at 900 Railway Ave. Unit #5 or Valley HBC at  #11 Industrial Pl.

  • Park in designated Pick Up & Go parking spot
  • Our friendly staff will deliver your order to your vehicle while you wait

Detailed Steps of Parking Lot Pick Up and Go

1. Visit https://www.homehardware.ca and choose Canmore Home Hardware or Valley Home Building Centre as MY STORE from the store locator page – see 1st photo to right

2. Search for the products you require

3. Choose a specific product and check our store’s stock online to see if we have inventory available

4. If our store shows that the product is in stock:

  • Add the product name and item number to a list
    EG. White Spring-Top Garbage Can – Item: # 4435031 – see 2nd photo to right

5. Add any additional items that aren’t listed online to your list and we will find them in store

6. You can:

Canmore Home Hardware

a. Email (include your phone number) your order to customerservice@canmorehh.com OR
b. Call your order in to 1-403-678-5144

Valley Home Building Centre

a. Email (include your phone number) your order to customerservice@valleyhbc.com
b. Call your order in to 1-403-678-4455

    • We will reply to your email by phone to collect your credit card information and to provide an order confirmation and estimated pick up time
    • A staff member will ring in your order in our point of sale system and create your invoice using the ‘credit card not present’ function
      • (Staff will verify signature of credit card upon pick up of your order – PLEASE REMEMBER TO BRING YOUR ID & CREDIT CARD)
    • There will be designated pick up parking spots upon your arrival at 900 Railway Ave. Unit #5 or #11 Industrial Pl.

When you are parked in a designated pick up parking spot:

    • A staff member will approach your vehicle to retrieve your name and confirmation number
      • Staff members will be wearing latex gloves and will maintain a distance of 6 feet from your vehicle

OR

    • Call the number in the designated parking stall and provide staff with your name and confirmation number

7. Staff member will retrieve your order from the store and bring it to your car

8. Staff member will return with 2 copies of the receipt on a clipboard

9. You will need to sign the merchant copy of credit card slip

10. Staff member will sanitize pen

11. Staff member will visually check signature against ID and signature on back of credit card

12. You will take your customer receipt from clipboard

– No physical contact

13. Staff member will sanitize clipboard and latex glove covered hands

14. Staff member will take signed merchant copy to till for filing

Search Home Hardware.ca

 

 

Preventative measures taken by Home Hardware during the COVID-19 pandemic.